The fine print.
Sarapeutic accepts payment for services in the form of cash, check, credit card and Sarapeutic gift certificate.
Returned Check/Reversed Charge policy
Personal checks are generally accepted. If your check is dishonored or returned for insufficient funds or any other reason, you will be required to pay the full amount of the check plus any bank fees charged, and a $15 penalty. In this instance and going forward, checks will not be accepted from you as a form of payment.
Sarapeutic can accept FSA/HSA cards. This means that our credit card processing system will be allowed to process the charge to these types of cards. You should check your plan to ensure that massage therapy (and gratuity, should you choose to add it) is an allowable purchase. Sarapeutic is not responsible for verification of eligibility. In the event that the charge is disallowed and reversed, you will be required to pay the cost of the session as well as any resultant fees from the reversal.
Cancellation and Late Arrivals Policies
I understand that occasionally you may have to cancel your appointment due to unforeseen circumstances. And occasionally you may be running late. Life happens! In my desire to be effective and fair to all clients, the following policies are honored:
24 hour advance notice is required when cancelling an appointment. This allows the opportunity for someone else to schedule an appointment. If you are unable to give 24 hours advance notice you may be charged up to the full amount of your appointment. In the event that this amount is not paid at the time of cancellation, it must be paid prior to your next scheduled appointment.
Anyone who either forgets or consciously chooses to forgo their appointment for whatever reason will be considered a “no-show.” They will be charged for their “missed” appointment.
Late Arrivals Policy
If you arrive late, your session may be shortened in order to accommodate others whose appointments follow yours. Depending upon how late you arrive, we will then determine together if there is enough time remaining to start a treatment. Regardless of the length of the treatment actually given, you will be responsible for paying for the “full” session.
Chair Massage Cancellations Policy
A minimum of 3 days’ notice is required to cancel a chair massage event without charge. If you cancel within 3 days of the event, you will be required to pay a cancellation fee of [$100 per therapist or 25% of the full event fee, whichever is greater]. If you cancel within 24 hours of the event, you will forfeit your deposit.
Inclement Weather Policy
Cancellations for inclement weather will be made on a case-by-case basis, and will not be subject to the 24-hour cancellation policy. If you feel that you are unable to safely make it to your appointment due to weather related road conditions, please call, text or email as early as possible.
If you do get sick, you may think that a massage would feel great, especially if you are achy or headache-y and sinus-congested... But your immune system is working overtime and we don't want to add more work for your already taxed system to do. Having a fever is a contraindication for massage which means that you should not receive massage all. Also, I don't want to catch what you are suffering from - if I am sick, I cannot see clients and as I am self employed, if I don't work, I don't earn money.
So please, if you are sick (contagious phase/height of sickness and/or if you have a fever), do not come in for a massage. If you have one scheduled that you need to cancel, as early as possible please call, email or send me a text message to let me know that you are sick, and we can re-schedule when you feel better. Cancellations due to illness are not subject to the 24-hour cancellation policy (although if I suspect that this kindness is being abused, I do reserve the right to request a doctor's note supporting your claim.) In return, I will also respect this same policy and not work on you when I am sick.
I do not work on minors. If you would like for your child to receive a massage, please ask me for a referral!
I have selected retail suppliers whose products I love, and use myself. I want you to love them too! I try to use the products I offer in massage sessions so that you can test them out before your purchase. I wish I could offer a blanket "if you don't like it, bring it back" policy, however, please remember that Sarapeutic Massage and Wellness is an independently owned small business. My return policy is designed to be fair to you, the purchaser, while also protecting me and my business. If you feel that it is unfair in your particular situation, please talk to me and let's work it out.
Sarapeutic maintains a 21 day return policy on retail purchases as follows:
Sealed essential oils and roll-ons, including White Flower oil (box shrink wrap).
Items which are damaged or defective and the damage or defect is not due to customer mishandling.
The following items are not eligible for return/refund unless damaged or defective and the damage or defect is not due to customer mishandling:
Opened essential oils or roll-ons, including White Flower oil (box shrink wrap removed)
Any custom made roll-on.
Grampa’s Garden products.
Gift certificates are non-refundable and not redeemable for cash.
when you come to see me for a session, you are required to confirm agreement and understanding of these statements.
I understand that the massage/bodywork I receive is provided for the basic purpose of relaxation and relief of muscular tension.
If I experience any pain or discomfort during this session, I will immediately inform the practitioner so that the pressure and/or strokes may be adjusted to my level of comfort.
I further understand that massage or bodywork should not be construed as a substitute for medical examination, diagnosis, or treatment and that I should see a physician, chiropractor, or other qualified medical specialist for any mental or physical ailment of which I am aware.
I understand that massage/bodywork practitioners are not qualified to perform spinal or skeletal adjustments, diagnose, prescribe, or treat any physical or mental illness, and that nothing said in the course of the session given should be construed as such.
Because massage/ bodywork should not be performed under certain medical conditions, I affirm that I have stated all my known medical conditions and answered all questions honestly.
I agree to keep the practitioner updated as to any changes in my medical profile and understand that there shall be no liability on the practitioner’s part should I fail to do so.
I also understand that any illicit or sexually suggestive remarks or advances made by me will result in immediate termination of the session, and I will be liable for payment of the scheduled appointment.
I understand that my email address will be used for communication between myself and Sarapeutic Massage and Wellness, LLC about my care.